Refund and Returns Policy
Refunds and Returns Policy
At Numicraft, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a straightforward returns and refunds policy. Please read the details below:
7-Day Return Policy
You have the right to return any item within 7 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process
- Initiate a Return: To start a return, please contact us at info@numicraft.co.uk or call us at +44 (0)7853 724756 within 7 days of receiving your order. Provide your order number and reason for the return.
- Receive Return Instructions: We will provide you with detailed instructions on how to return your item, including the return shipping address.
- Pack and Ship: Carefully pack the item in its original packaging, including all accessories and documentation. Ship the item back to us using a traceable shipping method. Please note that the customer is responsible for the return shipping costs.
- Inspection and Refund: Once we receive your returned item, we will inspect it. If the item is in its original condition, we will process your refund. The refund will be applied to your original payment method within 3-5 business days.
Conditions for Returns
- Original Condition: Items must be returned in their original, unused condition with all accessories and documentation.
- Original Packaging: Items must be returned in their original packaging.
- Proof of Purchase: A copy of the original receipt or proof of purchase must be included with the returned item.
Non-Returnable Items
Certain items cannot be returned, including:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement, where possible, or refund and cover the return shipping costs for damaged or defective items.
Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.
Contact Us
If you have any questions about our refunds and returns policy or need further assistance, please contact us at info@numicraft.co.uk or call us at +44 (0)7853 724756.
Thank you for shopping with Numicraft. We value your business and strive to provide you with the best possible service.
Refunds and Returns Policy
At Numicraft, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a straightforward returns and refunds policy. Please read the details below:
7-Day Return Policy
You have the right to return any item within 7 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process
- Initiate a Return: To start a return, please contact us at info@numicraft.co.uk or call us at +44 (0)7853 724756 within 7 days of receiving your order. Provide your order number and reason for the return.
- Receive Return Instructions: We will provide you with detailed instructions on how to return your item, including the return shipping address.
- Pack and Ship: Carefully pack the item in its original packaging, including all accessories and documentation. Ship the item back to us using a traceable shipping method. Please note that the customer is responsible for the return shipping costs.
- Inspection and Refund: Once we receive your returned item, we will inspect it. If the item is in its original condition, we will process your refund. The refund will be applied to your original payment method within 3-5 business days.
Conditions for Returns
- Original Condition: Items must be returned in their original, unused condition with all accessories and documentation.
- Original Packaging: Items must be returned in their original packaging.
- Proof of Purchase: A copy of the original receipt or proof of purchase must be included with the returned item.
Non-Returnable Items
Certain items cannot be returned, including:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement, where possible, or refund and cover the return shipping costs for damaged or defective items.
Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.
Contact Us
If you have any questions about our refunds and returns policy or need further assistance, please contact us at info@numicraft.co.uk or call us at +44 (0)7853 724756.
Thank you for shopping with Numicraft. We value your business and strive to provide you with the best possible service.